Storelink logo Storelink by BirrCommerce
Launch
Customer Experience

Your shoppers get a real portal

When customers log in, they land in a full customer portal — orders, addresses, rewards, wishlist, wallet and support in one sidebar. Around it sit the engines that bring them back: photo reviews, points and levels, abandoned-cart reminders, and account recovery that does not cut corners.

One login. The whole relationship.

The customer portal is a full sidebar portal: every part of a shopper's history and balance lives in one place.

My account

Customer portal

  • Orders
  • Addresses
  • Rewards
  • Wishlist
  • Wallet
  • Support

Orders

Every purchase with its status and details — shoppers stop asking "where is my order" because they can see it.

Addresses

Shipping and billing addresses managed by the shopper and ready at checkout — fewer typos, faster orders.

Rewards

Points and levels from the gamification engine, visible to the customer who earned them.

Wishlist

Saved products kept with the account, one step from the cart — intent preserved between visits.

Wallet

Store credit held as a balance the shopper can see and spend — value that returns to your store.

Support

Your built-in ticketing with real-time messaging — conversations live in the portal, not in a lost inbox.

  • Everything in one sidebar portal — no buried account tabs
  • Rewards and wallet balances visible where they were earned
  • Support tickets answered with real-time messaging in place

The engines that bring shoppers back

A portal keeps customers oriented. These capabilities keep them returning — and every one ships with the platform.

Product reviews

Star ratings and photo reviews customers upload themselves, with a moderation step so nothing reaches your storefront unreviewed.

Gamification

Points, levels and rewards that turn browsing into a habit — shoppers watch progress build and come back to finish it.

Abandoned cart recovery

Automated reminders reach shoppers who left items behind, bringing the cart back while intent is still warm.

Wishlist as a retention tool

The wishlist is tied to the account, not the browser session — it survives devices, logouts and weeks between visits.

Want a workforce behind the storefront too? See the Project Management System your agents work on.

Secure Account Recovery

Recovery without the risk

When a shopper forgets a password, the platform runs an enterprise forgot/reset flow built around single-use, expiring links — not permanent credentials floating through inboxes.

  • Single-use links — a reset link dies the moment it is used
  • Expiring by design — links age out instead of sitting valid forever
  • An enterprise forgot/reset flow, built for real stores from day one

Give your shoppers an account worth keeping

The customer portal, reviews, rewards, recovery and reminders ship with every store.

Create your store

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