Returns, plainly

The return window

A work may be returned within fourteen days of reaching you. The window opens on delivery, not on purchase — we count from the day the piece is in your hands.

Write to us within those days and the return is opened; a short note is enough. No forms, no reasons required, though we are always glad to learn what changed your mind.

Condition of the work

Pieces come back as they left: unworn, unaltered, in their original wrapping, with any certificate or card that travelled with them. A work that has been lived in, washed, or reworked is no longer a return — it has simply become yours.

Please keep the packaging until you are certain.

How a return travels

Once your note reaches us we reply with the address and the simplest route back. We advise a tracked service; the work is your responsibility until it is again in ours.

When the piece arrives and is found as described, the refund is issued to your original method of payment. We do not hold the money longer than the banks do.

Exchanges and credit

If the piece was right in every way but size, or the wrong choice for the room it was meant for, an exchange or a credit toward another work is often the gentler path. Say the word and we will arrange it within the same window.

What cannot return

Commissioned works made to your specification, final series marked as such at purchase, and pieces altered at your request are excepted. We state this clearly before such an order is taken, never after.