Terms of Refund

The refund policy of Modest Threads, printed in full and kept current. Thirty days, one honest reading, and your money returned the way it came.

1. 01 Our promise

   If a piece from Modest Threads does not suit you — in fit, finish or feeling — it may come back. We accept returns within thirty days of delivery, no ceremony required, and we refund the full value of the returned entries.

   The promise applies to every item in the catalogue except the few noted in section six below. It is printed here so there is never a question about where the store stands.

2. 02 The return window

   Returns are accepted for thirty days from the day your order reaches you. The day of delivery counts as day zero; the thirtieth day is the last on which a return may be posted or handed to a courier.

   If a piece arrives damaged or an error was made in the setting of your order, write to us within the same window and the return — including any postage — is entirely at our expense.

3. 03 Condition of return

   Products should come back as they left us: unworn, unwashed and in their original packaging where possible. Tags and accompanying cards, where the brand supplied them, should still be attached.

   We read the condition of every return carefully and in good faith. An item tried on indoors is a return; an item lived in for a season is not.

4. 04 How a refund is issued

   Once a return reaches us it is read and entered within two working days. Refunds are issued to the original method of payment; store credit is available on request.

   Your bank or payment provider may take a further five to ten working days to post the entry to your statement. That delay is theirs; the refund is dated the day we accept the return.

5. 05 Exchanges

   If you would rather exchange a piece for another size or another item from the issue, say so when you write to us. Exchanges are dispatched as soon as the returned piece is received, and any difference in price is settled either way.

   Where stock has sold out between your request and your return, we will refund in full and note the item should it return to stock.

6. 06 Exceptions

   A few entries cannot come back: pieces marked final sale or clearance at the time of purchase, personal care items once opened, gift cards, and anything made to your specification by a maker.

   Damaged or faulty goods are never an exception. Where a piece lets you down, sections one and two apply in full regardless of anything printed on its page.

7. 07 Begin a return

   Write to hello@modestthreads.example with your order reference and the pieces you are returning; we will reply with the address and any instructions the maker requires.

   Please do not post anything back before you hear from us — it keeps your return organized, and lets us flag your parcel with the brand where required.