The returns counter

Most goods leave this stall with a full return privilege: unused items in their original packaging, with tags or seals intact, within the return window. For hygiene reasons, opened cosmetics, innerwear, perishables, and made-to-order pieces are exempt unless they arrived faulty.

Send us a message through the contact page or reply to your order confirmation email with your order reference and a line about what went wrong. We reply within one business day with the next step — no forms, no runaround.

If the item arrived damaged, faulty, or simply not what you ordered, we pay — full stop. If you are returning because you changed your mind, the return postage is on you, and we keep it cheap by using the same courier we shipped with.

Once the item is back on our shelf and inspected, refunds are issued within 5 business days to your original payment method. Bank and wallet transfers usually land the same day we process them; cards depend on your bank, typically 3 to 5 business days.

Yes — and exchanges skip the queue. Say the word and we hold the replacement item while your return is in transit, so the swap is as close to instant as the post allows.

Report it within 48 hours of delivery with a photo of the item and the packaging. That photo is the whole process — no forms to fill. We ship the correct or replacement item first where stock allows and sort the pickup of the wrong one after.

Clearance and sale items follow the same rules as full-price goods — a sale tag is not a downgrade of your rights. Only gift cards and digital vouchers are final sale.

If tracking shows delivered but nothing reached you, tell us within 7 days. We open a courier trace on our side and refund or reship while it runs — you should not have to chase a parcel that is not in your hands.